General Terms and Conditions

1. Scope of Application
2. Offers and Service Descriptions
3. Ordering Process and Conclusion of Contract
4. Prices and Shipping Costs
5. Delivery, Product Availability
6. Payment Terms
7. Retention of Title
8. Warranty for Defects and Guarantee
9. Liability
10. Storage of the Contract Text
11. 3D Printing
12. Final Provisions
13. Right of Withdrawal

1. Scope of Application

1.1. For the business relationship between DuoPrint3D Unter den Tannen 19 3245 Porta Westfalica (hereinafter referred to as "Seller") and the customer (hereinafter referred to as "Customer"), the following General Terms and Conditions in their version valid at the time of the order shall apply exclusively.

1.2. You can reach our customer service for questions, complaints and objections on weekdays from 8:00 a.m. to 4:00 p.m. at the telephone number +49 160 980 200 99 and by e-mail atcontact@duoprint3d.com.

1.3. A consumer in the sense of these GTC is any natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to their commercial nor their independent professional activity (§ 13 BGB).

1.4. Deviating terms and conditions of the customer are not recognized, unless the seller expressly agrees to their validity.

2. Offers and Service Descriptions

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller's websites do not have the character of an assurance or guarantee.
All offers are valid "while stocks last", unless otherwise noted with the products. Errors are otherwise reserved.

3. Ordering Process and Conclusion of Contract

3.1. The customer can non-bindingly select products from the seller's assortment and collect them in a so-called shopping cart using the [add to cart] button. Within the shopping cart, the product selection can be changed, e.g., deleted. Subsequently, the customer can proceed to complete the ordering process using the [Proceed to Checkout] button within the shopping cart.

3.2. By clicking the [order with obligation to pay] button, the customer submits a binding offer to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time, as well as return to the shopping cart using the browser's "back" function or cancel the entire ordering process. Required information is marked with an asterisk (*).

3.3. The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the offer. The purchase contract is only concluded when the seller ships, delivers, or confirms the shipment of the ordered product to the customer within 2 days with a second e-mail, explicit order confirmation, or sending of the invoice.

3.4. Should the seller enable prepayment, the contract is concluded with the provision of bank details and the payment request. If payment, despite being due, has not been received by the seller within 10 calendar days after the dispatch of the order confirmation, even after repeated reminders, the seller withdraws from the contract, with the consequence that the order becomes void and the seller is released from any delivery obligation. The order is then settled for both the buyer and the seller without further consequences. An item reservation for prepayment is therefore made for a maximum of 10 calendar days.

4. Prices and Shipping Costs

4.1. As a small business owner within the meaning of § 19 (1) UStG, no sales tax is charged.

4.2. In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs are usually between €5.00 and €6.00 to Germany and Austria, depending on the product. The exact shipping costs are clearly communicated during the ordering process.

5. Delivery, Product Availability

5.1. If prepayment has been agreed upon, delivery will be made after receipt of the invoice amount.

5.2. Should the delivery of the goods fail due to the fault of the buyer despite three delivery attempts, the seller may withdraw from the contract. Any payments already made will be refunded to the customer immediately.

5.3. If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or the customer does not wish to have a comparable product delivered, the seller will immediately refund any payments already made to the customer.

5.4. Customers are informed about delivery times and delivery restrictions (e.g., restriction of deliveries to certain countries) on a separate information page or within the respective product description.

6. Payment Terms

6.1. The customer can choose from the available payment methods during and before completing the ordering process. Customers are informed about the available payment methods on a separate information page.

6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.

6.3. If third-party providers are commissioned with payment processing, e.g., Paypal, their General Terms and Conditions apply.

6.4. If the payment due date is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay the statutory default interest.

6.5. The customer's obligation to pay default interest does not exclude the assertion of further damage caused by default by the seller.

6.6. The customer is only entitled to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention insofar as the claims result from the same contractual relationship.

7. Retention of Title

The delivered goods remain the property of the seller until full payment has been made.

8. Warranty for Defects and Guarantee

8.1. The warranty is governed by statutory provisions.

8.2. A guarantee for the goods delivered by the seller only exists if it has been expressly given. Customers are informed about the guarantee conditions before initiating the ordering process.

9. Liability

9.1. For the seller's liability for damages, notwithstanding other statutory claim requirements, the following exclusions and limitations of liability apply.

9.2. The seller is liable without limitation insofar as the cause of damage is based on intent or gross negligence.

9.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the contract's purpose, or for the breach of obligations whose fulfillment enables the proper execution of the contract in the first place and on whose observance the customer regularly relies. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

9.4. The aforementioned limitations of liability do not apply to injury to life, body and health, for a defect after the assumption of a guarantee for the quality of the product, and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5. Insofar as the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

10. Storage of the Contract Text

10.1. The customer can print out the contract text before placing the order with the seller by using the print function of his browser in the last step of the order.

10.2. The seller also sends the customer an order confirmation with all order data to the e-mail address provided by the customer. With the order confirmation, but at the latest upon delivery of the goods, the customer also receives a copy of the General Terms and Conditions including the cancellation policy and information on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view your placed orders in your profile area. In addition, we store the contract text, but do not make it accessible on the Internet.

11. 3D Printing

The price includes the printing of the support structure. Post-processing, such as sanding or painting, is not included in the price and is not offered. When removing support structures, small remnants or surface imperfections may remain after removal.

12. Final Provisions

12.1. The place of jurisdiction and performance is the seller's registered office if the customer is a merchant, a legal entity under public law, or a special fund under public law.

12.2. The contract language is German.

12.3. European Commission's online dispute resolution (ODR) platform for consumers: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.

13. Right of Withdrawal

Normally, there is no right of withdrawal for individualized products, as these are manufactured according to customer specifications and tailored to personal needs (§ 312g para. 2 no. 1 BGB).

Returns

A return of the goods is therefore generally excluded. In exceptional cases and for reasons of goodwill, we may offer a return. This is the case, for example, if:

• the goods are demonstrably faulty and rectification is not possible,
• there is a clear error on our part,
• or comparable special circumstances exist.

In such a case, please contact us immediately and explain the reason for the desired return. We will examine your request and inform you whether a return is possible.

Costs of Returns

The costs of returning the goods in the event of a return granted out of goodwill shall be borne by the customer, unless the return is due to a demonstrable error on our part.

Condition of the Goods

The returned goods must be in perfect, resalable condition. Damage or signs of use that are not attributable to normal shipping may lead to a reduction in value, which we will have to charge you for.

Note

We explicitly point out that this return policy is based on goodwill and does not constitute a legal claim. Right of Withdrawal
Normally, there is no right of withdrawal for individualized products, as these are manufactured according to customer specifications and tailored to personal needs (§ 312g para. 2 no. 1 BGB).

Returns

A return of the goods is therefore generally excluded. In exceptional cases and for reasons of goodwill, we may offer a return. This is the case, for example, if:
the goods are demonstrably faulty and rectification is not possible,
there is a clear error on our part,
or comparable special circumstances exist.
Please contact us immediately in such a case and explain the reason for the desired return. We will examine your request and inform you whether a return is possible.

Costs of Returns

The costs of returning the goods in the event of a return granted out of goodwill shall be borne by the customer, unless the return is due to a demonstrable error on our part.

Condition of the Goods

The returned goods must be in perfect, resalable condition. Damage or signs of use that are not attributable to normal shipping may lead to a reduction in value, which we will have to charge you for.

Note

We explicitly point out that this return policy is based on goodwill and does not constitute a legal claim.